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Hibox Resilience Plan - COVID-19

Hibox Operations and Tech Support run normally during crisis
Staffan Granholm by Staffan Granholm Last Updated: 17.03.2020

Dear customers and partners,

As you are undoubtedly aware, the world is currently facing the COVID-19 pandemic, which is causing harm and grief to the personal lives of many of us, and also to multiple businesses around the globe.

During these difficult times, we want to emphasize dedication, caring and collaboration, some of our most important values. As such, we wanted to let you know that our technical support remains operational and ready to help your team.

At Hibox, we have always supported the possibility for our employees to work remotely and we already conduct the majority of our meetings online. This means that we are fully prepared to keep our operations and support services running without disruption, while ensuring the safety of our staff.

  • We possess the necessary tools to perform all our individual tasks remotely from the safety of our own homes.
  • We can safely and securely access all of our production environments remotely via VPN, which allows us to monitor our deployments and fix any issues that may arise.
  • Our support is run by our own developers. They are as ready as ever to help you with whatever problem you may have via our support hotline, in accordance with standing agreements.
  • All meetings, both internal and external can, and are being held via telecommunication.

We at Hibox wish you and your colleagues all the best during this crisis. If you need anything, please don’t hesitate to get in touch.

Staffan Granholm, CEO, Hibox Systems